SLA & Monthly Reports Dashboard
Enterprise service level compliance, National Treasury rate-cap checking, and monthly operational reports ledger prepared for SAQA bid submission by TMT Projects
Period:
Cost Centre:
Response Time
44
Mins Avg
Target: < 60m
Target Met
After Hours SLA
9
Mins Avg
Target: < 15m
Target Met
Rate Cap Adherence
94.1
% Booked
Target: 100%
Warning
Lodge Matching Speed
28
Hours Avg
Target: < 48h
Target Met
Ticketing Quality
99.96
% Perfect
Target: > 99.9%
Target Met
Adoption (Mobile Portal)
78.1
% Active
Target: > 75%
Target Met
SAQA Dedicated SLA Telemetry Matrix
May 2026 contractual performance indexes, target deviations, and billing benchmarks
Booking Response turn-around (Domestic)
Measure of time elapsed from travel authorization submission to first quote iteration
44 minutes
Target: < 60 mins (98.4% met)
Emergency After-Hours response speed
Emergency helpline consultant response and ticket remediation threshold
9 minutes
Target: < 15 mins (100% met)
National Treasury Price Caps Adherence Rate
Adherence to Treasury instructions on flight quotas, hotel matrices and shuttle spending caps
94.1% compliance
Target: 100% (7 authorized deviations)
Billing Reconciliation & Lodge Matching
Automated lodge card clearing speed and invoice linkages matching PO guidelines
28 hours
Target: < 48 hours (99.1% met)
Ticketing Accuracy / Zero Voucher Error Rate
Zero ticketing rejects or hotel vouchers invalid on check-in
99.96% accuracy
Target: > 99.90% (0 errors)
SLA Target Met Rating
TMT Projects dedicated operations are strictly aligned with ASATA standards, assuring SAQA of seamless continuity.
97.8% Achieved
Live SLA Alert Desk
Real-time GDS operational alerts matching May SLAs
Hotel Cap Deviation Pending Review
Cape Town peak-booking R 2,400/night has passed 24h limit without CFO override. Ticket pending hold.
SLA limit: 4h response standardAfter-Hours Call log triggered
London flight delay rerouting handled for Dr. Sithole. Resolution verified in 12 mins.
Target met (9m actual)Lodge Reconciliation auto-cleared
142 May flight billing matched automatically with zero manual discrepancies logged.
Reconciled standard: 100%
Real-time monitoring nodes are automatically backed by failover pathways. Performance thresholds audited independently.